Frequently Asked Questions
A: To search for properties, simply enter your desired location, dates, and any specific requirements in the search bar on our homepage. You can also use filters to narrow down your search based on price, amenities, and more.
A: Once you’ve found a property you’re interested in, click on the listing to view more details. If the property is available for your desired dates, click the “Book Now” button and follow the instructions to complete your reservation.
A: We currently accept major credit cards, such as PayPal, Visa, Mastercard, and American Express, for payment on our platform.
A: The prices listed on our platform are typically per property, unless otherwise specified. However, some hosts may charge additional fees per guest, so make sure to check the listing details for any specific pricing information.
A: Yes, you can send a message to the property owner or host through our platform to ask any questions or clarify details before making a reservation.
A: Cancellation policies may vary depending on the host and property. You can review the cancellation policy on the property listing before making a reservation. If you need to cancel, navigate to your bookings page and follow the instructions provided.
A: The check-in process is typically arranged between you and the host. Once your reservation is confirmed, you’ll receive instructions from the host on how to check in, including details about key collection or self-check-in procedures.
A: If you experience any issues or have concerns during your stay, we recommend reaching out to the host first to address the problem directly. If the issue cannot be resolved, our customer support team is available to assist you.
A: Cleaning fees may vary depending on the property and host. Some hosts include cleaning fees in the reservation price, while others may charge them separately. Make sure to review the listing details for any additional fees.
A: Some hosts may require a security deposit to cover any potential damages or additional expenses during your stay. The deposit amount, if applicable, will be specified on the listing page.
A: Reservation modifications, such as changes to dates or the number of guests, are subject to the host’s availability and cancellation policy. You can request modifications by contacting the host directly or through our customer support.
A: The inclusion of utilities and amenities varies by property. Some rentals may include all utilities and amenities, while others may charge separately or have limited offerings. Check the listing details for specific information.
A: Pet policies are determined by each individual host. Some properties may be pet-friendly, while others may have restrictions or additional fees. Make sure to check the listing details or contact the host to inquire about their pet policy.
A: After your stay, you’ll receive an email inviting you to leave a review. You can also access the review section through your bookings page. Reviews help other guests make informed decisions and provide valuable feedback to hosts.